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TERMS AND CONDITIONS

Our Estimates

At Knightwood Oak we endeavor to ensure that our estimate encompasses all costs that are likely to be incurred.  To this end our customers can be sure of their final expenditure.  If for any reason you wish to make changes to the original specification, then we will agree price implications before the work starts so that you aware of the costs.

What we won’t do…
We will not add costs that you do not know about.  We will not change the agreed estimate after the work has started unless you make requests to change the specification.

Please be sure…
Please ensure you know exactly what you are paying for, if you are unsure please ask. 

Our Commitment to our Customers

• We will always keep you informed.
• Our staff will always behave in an appropriate manner.
• We will provide you with an outstanding frame that will last for many years.
• We will work with you from the beginning to ensure you are happy with our service.
• If you are unhappy about anything, we want to know. Your satisfaction is our number one priority.

How long will the work take?

No two projects are the same and the lenght of time for construction depends on an array of factors, such as

• planning permission
• building regulations
• ground works

or if you need only an oak frame.

Payment Terms

Once the cost of your project has been agreed you will be asked for a material deposit to confirm your order.  This will allow us to schedule our workshop.  The remainder of the cost is then paid, in stages, throughout the duration of the project. The last stage payment being on the completion of all activites.  All stage payments, are agreed with our clients before a material deposit is taken and the work is scheduled.